Call Centers

What is the aim of creating Off-Shore call centers?

Off-shore call centers offers two main advantages:

- Decrease the cost of employee loan
- Decrease the fiscal costs
- Allow you to mutualize expansive resources

This way to create a call-center in Mauritus Island is less expansive than creating one in Paris.

The only technical problem is to transfer phone call made by French customers on the French dialplan to the Off-shore call center.

What is required to built à remote call center?

- Telephone lines in France
- Voip equipment in France
- Satellite link to the country where the call center is located
- PABX or Asterisk to make intelligent call routing to the call center agents (by skills, customer preferences...)

What is the possible use for nguild n'gineers?

A virtual call-center can be designed in order to make the n'gineers worldwide group as if it was a single call-center where its members are spread in every country.
With intelligent routing rules, it becomes easy to route a call whereever the n'gineers are.